Co-op Connect

We're making some changes to Co-op Connect

The changes to Co-op Connect have now been successfully delivered through a series of deployments, with both Phase 1 and Phase 2 complete.

All functionality is now live in the Co-op Connect platform and available to all users.

We'll continue to keep this page updated with news, guidance and resources to help you get the most from Co-op Connect.

Make sure to check News and Updates regularly, as well as the FAQ section, so you don’t miss any important information and can quickly find answers to common questions.

WHAT'S CHANGED IN PHASE 1?

The first phase successfully introduced a number of key processes into the new Co-op Connect platform, while retaining a familiar look and feel for users.

The following processes are now available in the new Co-op Connect platform:

•          Create article

•          Amend article

•          Create cost price proposal

•          Create vendor fund

•          View forecast and KPI reports

WHAT'S CHANGED IN PHASE 2?

As part of the final migration on the 1 September, the following processes are now also available in the new platform:

•           AR invoice disputes

•           Conditional Contracts (LTA & Promotional Funding)

•           Derogations (Shelf-Life Reductions) (Ambient & Frozen only)

•           Supplier Agreements

•           Vendor Registration / Onboarding

•           Vendor Amendments

•           Cost Price Reporting

•           Help & Support Guides

AT A GLANCE

January 2026 We shared further details on what to expect ahead of the first release, including training requirements and available support.

February 2026 We provided a progress update, along with reminders about training sessions and further insight into the changes planned for March.

March 2026 Phase 1 went live. We shared everything needed ahead of go-live and hosted virtual drop‑in sessions after launch to answer questions and provide additional support.

June - August 2026 Preparations for phase 2 deployment.

28 - 31 August 2026 Planned Phase 2 deployment and migration weekend.

1 September 2026 The new Co-op Connect platform becomes the primary platform for all supplier processes.

TRAINING GUIDES

We've updated our User Guides, which are available via the new Co-op Connect platform. You can access these by clicking Help & Support in the navigation bar at the left of the screen, then selecting Help Topic.