News and updates

Thursday 4 December

Following last week’s update, we’re pleased to confirm that PP12 and PP13 promotional funding invoices have now been raised. We are currently on track with raising invoices for PP14.

You can find the latest invoicing schedule here, which now covers PP14 through to PP17.

If you have any queries about your invoices, please visit the Supplier Hub first to see if your question can be answered. If your query isn’t resolved via the hub, you can use our inbox matrix to understand where to direct your query.

 

Thank you for your continued support, and please keep an eye on our updates page for the latest information.

Thursday 27 November

Earlier this week, we encountered a few issues that halted promotional funding invoicing. These have now been resolved, and you can find the revised schedule here.

We expect to conclude PP13 billing tomorrow and then progress through PP14.

Next week, our focus will be on completing FRTS volume returns, which will enable us to finalise PP14 and move into PP15.

Thank you for your continued support. Please keep an eye on our updates page for the latest information.

Thursday 20 November

We’re pleased to confirm we’re up to date with invoicing for Bonus Income and as advanced as we can be on LTA and Lidia invoicing. All supplier-confirmed volumes receipted have been uploaded into SAP and invoicing raised. These are great examples of Finance Transformation working as designed.

Promotional funding invoicing continues to be raised, but we’re around six weeks behind where we would usually be. You can find more about our progress and when invoices will be raised here.

Membership invoicing is also ongoing, and the team is currently working through invoicing for PP14.

Please also keep an eye on our Finance Transformation news and updates page for regular updates

Thursday 13 November

We’re pleased to confirm that invoices for promotional trigger funding are now being raised. You should start to see these flowing through in sequential order, beginning with PP13 on 14 November. You can find more detail about this here.

Invoice consolidation for TCG, franchise, and FRTS will not take effect until 2026. For now, invoices will remain separate, and timings may differ, please await the arrival of all invoices before raising any queries.

Reminder, invoices are settled cumulatively, from the start of the contract date to the settlement end date. For example, for contracts invoiced monthly, the invoice will quote the year-to-date settlement period.
• September settlement will show 01.01.2025 – 30.09.2025
• October settlement will show 01.01.2025 – 31.10.2025

Wednesday 5 November

This week, you’ll start to receive invoices for Lidia, LTA, and Bonus Income, which are being raised from ECC. These will be sent from the outbox [email protected]. We’re planning to update the name of this outbox in future to make it more recognisable, and we’ll let you know when that change is expected.

We previously shared that you would start to see promotional trigger funding invoices this week. These are still delayed, and we’re sorry for the further hold-up. We’re working to get these issued as soon as possible and will continue to keep you updated via our Finance Transformation news and updates page.

Membership invoices will be raised from our new system, SAP S/4HANA, and will look different from ECC invoices — more like legacy formats. These are expected to start coming through this week. If you’d like to see examples of what to expect, you can find them in our FAQs.

If you have any questions about the changes to invoicing, please visit the Supplier Hub support pages for more information and guidance.

Monday 20 October

Following our successful go live on 5 October, you should now start to see invoices coming through for PP12 BWS, and PP13 Ambient, Fresh and BWS promotions  

 

As previously communicated, we're working with FRTS societies to perform extra checks on the promotional volume claims they submit, which means that these initial invoices may not include the volume from all FRTS societies. This will follow in subsequent invoices. 

 

If you have any questions about the changes to invoicing, click here to check out the support pages on our Supplier Hub.

 

Please also keep an eye on our Finance Transformation news and updates page for regular updates.

Monday 13 October

We’re pleased to report that our new SAP 4/HANA system successfully went live on 5 October.

We’ve spent the past week in ‘cutover’ – validating our processes and checking data and are off to a strong start, achieving some major milestones – so far, we’ve processed over 1 million documents from SAP ECC and successfully migrated over 185,000,000 documents.

The new invoice dispute feature was successfully deployed this weekend and you may now submit supplier disputes in the usual way. If you submitted a dispute over the weekend, this may not have been processed. We have been in touch with any suppliers affected by this.

As previously advised, you’ll start to receive delayed invoices for PP12 BWS, and PP13 Ambient, Fresh and BWS promotions over the next week or so but please note that we're working with FRTS societies to perform extra checks on the promotional volume claims they submit, and this will mean that the initial invoicing may not include the volume from all FRTS societies and this will follow in subsequent invoices.

Thanks for your patience while we make the final adjustments!

A message from our Chief Financial Officer, Rachel Izzard

Summary of changes

What is Co-op's finance transformation?

We are upgrading to a new SAP finance platform, SAP 4/HANA, from 5 October 2025.

The new platform will replace multiple legacy systems and provide consistent, accurate, real-time data – making work quicker and easier for you and us.

It’s a major milestone in our journey modernising our finance services – a top priority for our Co-op, supporting smarter ways of working and enabling future growth.