C0-OP CONNECT FAQs

GENERAL

What processes have moved over?

Only critical processes are impacted by the first release. You will continue to have the same functionality as today, with only minimal changes to the look and feel of the portal.

The processes that have moved to the new platform are:

Create article

Amend article

Create cost price proposal

Create vendor fund

View forecast and KPI reports

How do I access the new platform?

You'll continue to log in via MyApps as you do today. You'll notice a new title titled Co-op Connect [New], as shown below. This is where you'll complete the process moving over to the new platform.

If you can’t see the Co‑op Connect tiles, click the org structure icon at the top right of your screen. From there, you can switch between visibility of your own organisation’s apps and Co‑op apps.

How do I use the new portal?

The new system operates in a similar way to the existing Co-op Connect, so you should be able to navigate it as you do today.

We've updated our user guides with helpful screenshots, which you can access in the existing portal. You can access these by clicking Help & Support in the navigation bar at the top of the screen, then selecting Help Topic.

Are there any other changes?

No. The temporary process is in place for Ambient and Frozen derogations, will now be removed once phase 2 goes live at the end of August.

How can I access my Forecasting data?

Forecast data can be accessed as normal in the 'Reports' section of the new portal.

GETTING HELP

I have a question that’s not answered here. How can I get help?

If you have a technical issue and need to raise it, you should follow the normal routes for support.

We’ve also updated the User Guides which you can access via the existing supplier portal. You can access these by clicking 'Help & Support' in the navigation bar at the top of the screen, then 'Help Topic'.