How do I access the new platform?

You'll continue to log in via MyApps as you do today. You'll notice a new title titled Co-op Connect [New], as shown below. This is where you'll complete the process moving over to the new platform.

If you can’t see the Co‑op Connect tiles, click the org structure icon at the top right of your screen. From there, you can switch between visibility of your own organisation’s apps and Co‑op apps.

How do I use the new portal?

The new system operates in a similar way to the existing Co-op Connect, so you should be able to navigate it as you do today.

We've updated our user guides with helpful screenshots, which you can access in the existing portal. You can access these by clicking Help & Support in the navigation bar at the top of the screen, then selecting Help Topic.

What’s remaining in the old portal?

Any processes not listed under 'What processes are moving over' remain unchanged and can be accessed in the usual way.

Are there any other changes?

Yes. A temporary process is in place for Ambient and Frozen derogations, which must be managed off-system until phase two of the portal goes live.

How do I submit a derogation request for ambient and frozen products?

Instead of submitting a derogation request through the portal, you'll need to email the request form to your designated Supply Chain Demand Planner. They'll review the request and confirm the decision back to you. Requests requiring immediate attention must be submitted before 3pm on the same working day.

The request form is available here

How can I access my Forecasting data?

Forecast data can be accessed as normal in the 'Reports' section of the new portal. If you need access to any historic data this will still be available on the old portal.