Our new supplier portal will be available from 12pm On Monday 30th March. Please do not raise a support request if you're trying to access it before this time.

SOURCE TO PAY

OPTIMISING THE WAY WE WORK

In October 2025, we moved to our new SAP S/4HANA finance platform, marking the successful completion of our Finance Transformation.

You can explore the full details of this upgrade on our dedicated Finance Transformation pages, where we will continue to share news and updates.

QUERIES AND DISPUTES

The guidance below outlines where you should direct queries and disputes. Further detail can be found in our Supplier Inbox Matrix.

Use the 'HEAT' tile in MyApps to raise queries in relation to:

invoice payment date requests

statements

remittances

copy claims

disputing price/quantity claims

SNC portal guidance

Use Co-op Connect to log disputes in relation to:

promotions

overriders

You'll need access to Co-op Connect and/or SNC to gain access to the HEAT tile.

To request access to Co-op Connect and/or SNC complete the form below and email it to your buyer:

Resources

Early Payment Scheme
Early Payment Application Form
SNC user guide
SNC user guide
SNC user guide