NEWS AND UPDATES

Stay up to date with the latest information during our transition to our new Co-op Connect Platform.

This page brings together all key updates, reminders and important supplier communications in one place.

17th June

Release 2 of the new Co-op Connect platform – go live end of August

We’re continuing to enhance Co-op Connect to deliver a more efficient and streamlined experience for our suppliers.

As part of our ongoing programme of essential software updates, the first release successfully went live on Monday 30 March 2026, introducing a number of critical processes to the new platform.

 

What’s happening next?

The remaining processes will transition to the new Co-op Connect platform by the end of August 2026.

During this period, there may be temporary disruption as we complete the cutover to the new system. We will work to minimise any impact and keep you informed throughout.

 

This will conclude the replacement of the legacy Co‑op Connect app, creating a strong foundation for future improvements and expanded functionality, while also enabling more effective internal support for supplier queries.

 

Processes moving in Release 2

The following areas will be migrated in this release:

AR invoice disputes

Conditional Contracts (LTA & Promotional Funding)

Derogations (Shelf-Life Reductions) (Ambient & Frozen only)

Supplier Agreements

Vendor Registration / Onboarding

Vendor Amendments

Cost Price Reporting

 

Further information and support

We will continue to share updates as we approach go-live.

29th April

Here’s the latest update we shared in our April Supplier Newsletter

On Monday 30 March, we launched a new version of our supplier portal - Co-op Connect. Thank you to everyone who has engaged and shared their feedback so far.

 

Please note the following processes are now only accessible via the new portal:

Create article

Amend article

Create cost price proposal

Create vendor fund

View forecast and KPI reports

All other processes remain unchanged and are still available on the existing supplier portal until further notice.

 

As a reminder, you can access the new portal via MyApps, where you'll find a new tile called Co‑op Connect [New]. If you don’t normally log in via MyApps, we recommend updating any saved links to ensure they direct to the new version.

 

If you missed the communications about this change, please click here to access all relevant information on our dedicated Supplier Hub page.

 

If you have a colleague who requires access to Co‑op Connect, please:

Complete this access request form

Email the completed form to your Co‑op buyer

Further support

If you require any further support in relation to Co-op Connect, please email [email protected].

26th March

Here’s the latest update we shared in our March Supplier Newsletter

Over the course of this year, we’re making essential software updates to Co‑op Connect. These changes will be delivered through a series of deployments, with the first planned for Monday 30 March.

 

You can find a roadmap of what to expect in terms of changes to the supplier portal over on our dedicated Supplier Hub page.

 

We recently issued this communication to outline what to expect when we go live, and more detail on how to access the new platform from Monday 30 March.

 

Only critical processes will be impacted by this first release. You'll have the same functionality you have today, and changes to the look and feel of the portal will be minimal. The processes moving over are;

Create Article

Amend Article

Create Cost Price Proposal

Create Vendor Fund

View Forecast and KPI Reports

We recognise that, between Release 1 and Release 2, you'll need to navigate both new and existing processes. So, supporting you throughout this transition is one of our highest priorities.

 

Please also note that when we go-live, you'll notice the prefix when submitting a CR (Change Request) will change from ART to ARL. So, please bear this in mind when following up any change requests. 

 

The new portal has been trialled by a small group of suppliers, whose feedback shows that it is faster, easier to use, and far more responsive when making changes.

12th March

Here’s the latest update we shared - We're Making Changes to Co-op Connect

Change Freeze

To ensure the correct data is uploaded into the new platform, a change freeze will be implemented across the processes outlined in the table below. Please note the dates shown are hard deadlines.

 

Any processes not listed below are unaffected by the freeze, and you can continue to operate those areas as normal.

This freeze will be in place until 30th March 2026, when we will go-live with the new platform in these areas.

As a result of this change freeze, you may notice our commercial colleagues bringing forward conversations about categories with in-store go-live dates that fall during this period. Please make sure you support these earlier conversations as best you can.