I need help with... promotions

The quickest way to answer most questions relating to our finance transformation will be via our FAQs and other resources. If your question isn’t answered here, please send us an enquiry via our support request form below – but please note this is unlikely to be the quickest option.

I was expecting to receive an invoice relating to a promotion from Co-op, but it hasn’t arrived.

We are holding back invoices for any supplier-funded promotions (condition contracts) that commenced after 3 September. This is because the way in which we are moving from our legacy system to the new SAP 4/HANA platform. This affects PP12 BWS, and PP13 Ambient, Fresh and BWS. You will receive ‘catch up’ invoices for these promotional periods from around 9 October.

If the invoice you were expecting was for outside this period, you may want to check on Co-op Connect who is the contact in your organisation who receives invoices from us. Since August, suppliers have been able to change, add and remove contact details we hold for you, using Co-op Connect.

I have received a promotional invoice from Co-op and I don’t understand it.

The format of promotional invoices is different in the new system. You can find more details of the changes on our FAQs, but the main differences are:

Consolidated invoicing: tCG, FRTS, Franchise and tCG volumes are now consolidated into one weekly invoice. The invoicing breaks down the invoicing by product and also the cumulative volume claim by tCG, Franchise and FRTS Society.

Promotional period: the invoice now refers to the contract dates only, and no longer includes the promotional period description. We have put together calendars showing the promotional periods for 2025 and 2026 to help you with this.

Problem not solved? Please check our FAQs here.

Problem still not solved? Submit a support request here.